Devoluções & Pagamentos
Returns and Payments Information
Returns - Sale intended for professional/business clients
Returns — B2B Sales
Códigotropical Unipessoal Lda operates primarily in the supply of technological products and solutions to professional, business, and institutional clients. In this context, these terms and conditions apply to B2B transactions.
For sales intended for professional/business clients, the right of free withdrawal provided for consumers in distance contracts does not apply. The return of products without defects is subject to prior authorization from Códigotropical, case-by-case analysis, confirmation of the product's condition, and acceptance by the supplier/manufacturer, when applicable.
Products specifically ordered for the customer, CTO/BTO configurations, customized equipment, software, digital licenses, subscriptions, technical services, installations, activations, and products whose packaging has been opened or used may not be eligible for return, except in cases of manufacturing defects, proven non-conformity, or errors attributable to Códigotropical.
In case of manufacturing defect or non-conformity, the product will be handled under the applicable legal/commercial warranty, the manufacturer's warranty, and the commercial conditions agreed upon in the proposal, order, or invoice. The customer must report the situation in writing, indicating the invoice number, serial number, description of the anomaly, and, whenever possible, photographic evidence or a technical report.
After receiving and verifying the product, if the return is accepted, the refund or credit note will be processed within a maximum of 14 days, using the same payment method or another method agreed upon by both parties.
RMA / Defective product
In case of malfunction or defect, the customer must contact Códigotropical beforehand to initiate an RMA process, indicating the invoice number, serial number, description of the problem, and any available evidence. No product should be returned without prior authorization.
Payments
Bank transfer
Payment by bank transfer should be made to the account indicated on the invoice or final proposal. The order will be processed after successful collection or accounting confirmation of payment.
Credit/debit card
We offer online payment via Visa and Mastercard, where applicable. Order confirmation is subject to payment validation by the processing entity.
Business conditions
For business clients with an active commercial agreement, specific payment terms may apply, subject to prior credit approval and express acceptance by Códigotropical.
Códigotropical Unipessoal Lda operates primarily in the supply of technological products and solutions to professional, business, and institutional clients. In this context, these terms and conditions apply to B2B transactions.
For sales intended for professional/business clients, the right of free withdrawal provided for consumers in distance contracts does not apply. The return of products without defects is subject to prior authorization from Códigotropical, case-by-case analysis, confirmation of the product's condition, and acceptance by the supplier/manufacturer, when applicable.
Products specifically ordered for the customer, CTO/BTO configurations, customized equipment, software, digital licenses, subscriptions, technical services, installations, activations, and products whose packaging has been opened or used may not be eligible for return, except in cases of manufacturing defects, proven non-conformity, or errors attributable to Códigotropical.
In case of manufacturing defect or non-conformity, the product will be handled under the applicable legal/commercial warranty, the manufacturer's warranty, and the commercial conditions agreed upon in the proposal, order, or invoice. The customer must report the situation in writing, indicating the invoice number, serial number, description of the anomaly, and, whenever possible, photographic evidence or a technical report.
After receiving and verifying the product, if the return is accepted, the refund or credit note will be processed within a maximum of 14 days, using the same payment method or another method agreed upon by both parties.
RMA / Defective product
In case of malfunction or defect, the customer must contact Códigotropical beforehand to initiate an RMA process, indicating the invoice number, serial number, description of the problem, and any available evidence. No product should be returned without prior authorization.
Payments
Bank transfer
Payment by bank transfer should be made to the account indicated on the invoice or final proposal. The order will be processed after successful collection or accounting confirmation of payment.
Credit/debit card
We offer online payment via Visa and Mastercard, where applicable. Order confirmation is subject to payment validation by the processing entity.
Business conditions
For business clients with an active commercial agreement, specific payment terms may apply, subject to prior credit approval and express acceptance by Códigotropical.
Bank Transfer
Transferência BancáriaO pagamento por transferência bancária deverá ser efetuado para a conta indicada na proposta comercial, fatura proforma ou fatura final emitida pela Códigotropical Unipessoal Lda.
A encomenda será processada apenas após confirmação da boa cobrança ou validação contabilística do pagamento. Para facilitar a identificação do pagamento, o cliente deverá indicar na descrição da transferência o número da proposta, encomenda ou fatura correspondente.
Após a realização da transferência, o comprovativo de pagamento poderá ser enviado para o endereço de email indicado no processo de encomenda, permitindo acelerar a validação interna.
Eventuais comissões bancárias, taxas de transferência ou custos associados à operação são da responsabilidade do cliente, salvo acordo escrito em contrário.
Para clientes empresariais ou institucionais com acordo comercial aprovado, poderão aplicar-se condições de pagamento específicas, nomeadamente pagamento a prazo, mediante aprovação prévia da Códigotropical Unipessoal Lda.
Conta bancária / IBAN
(indicada na fatura final)
Payment by credit/debit card
Pagamento por cartão de crédito/débito
Disponibilizamos a possibilidade de pagamento por cartão de crédito ou débito, através dos meios eletrónicos disponíveis no website ou indicados no processo de encomenda.
São aceites pagamentos com cartões Visa e Mastercard, sujeitos à validação e autorização da entidade processadora de pagamentos.
A confirmação da encomenda e o respetivo processamento ficam dependentes da aprovação do pagamento. Em caso de recusa, erro de validação ou cancelamento da operação pela entidade emissora do cartão, a encomenda não será considerada confirmada.
A Códigotropical Unipessoal Lda não armazena dados completos de cartões bancários. O processamento dos pagamentos é efetuado através de plataformas seguras e certificadas, de acordo com os requisitos aplicáveis à proteção de dados e segurança das transações eletrónicas.
Para clientes empresariais ou institucionais, poderão aplicar-se condições comerciais específicas, mediante aprovação prévia e acordo entre as partes.
